Hi Fellow K8WE Enthusiasts:
I posted this on the symantec.customerservice.general newsgroup.
I decided to crosspost here, just in case someone else has seen
this with the K8WE. The place were I usually post these types
of messages,
www.k8we.com has been unavailable for a few days
now. I'm sure someone there would have responded. Can anyone
from mainboard.tyan shed some light on this?
I called our system builder yesterday and had him change our
software configuration to include Ghost 10 instead of Ghost 9,
thinking that everything would be fine. Famous last words...
Anyway, I tried to do a Ghost 10 restore this morning and the
product CD boot died with a
STOP 0x0000009C MACHINE_CHECK_EXCEPTION.
I tried an identical system with the same results. I decided
to try one of Symantec's Enterprise products, LiveState
Advanced Server 3.03 instead. It booted fine. Then I tried the
new version LiveState 6.0 and I get the exact same Blue
Screen, trying to boot into it's recovery environment as I did
with Ghost 10. Ghost 9 works fine. I ordered a copy of Live-
State Desktop 6.0 to try, but it won't be in until Tuesday. I
expect it to fail. And just by chance I ordered a copy of
Acronis TrueImage 9.0, in case I have to do a quick software
switch.
We're using the Tyan K8WE (s2895) motherboard with 4 Gig
of ECC memory. It has 2 Opteron 244 processors. We're
not using dual SLI graphics, just a single low to mid range
ATI FireGL V3100 PCI Express card. There is also a PCI-X
Digi Nero 8 port serial card and an Intel PCI-X dual port server
network card in the system. The system is based on the
Nvidia Nforce Professional 2200 and 2050 chipsets. There are
2 onboard Nvidia network controllers. We're not using NVidia's
onboard RAID, which I believe is really BIOS controlled Micro-
Soft Software RAID. We just have 2 Seagate 7200.8 160 Gig
SATA 150 hard drives. It's all in a Chenbro 19" 3U rackmount
case.
I'm wondering if anyone has seen this problem or has my
company discovered something unique. The Motherboard has
become somewhat popular, but it's nearly a year old now. HP
is using it in one of their high end workstations. It sure
would be nice if Ghost 10 would work with it.
There doesn't seem to be a diagnostic feature so I can't tell
exactly where things are going wrong during the boot. When
I press any key to start the CD boot I see the following:
STARTING SYMANTEC RECOVERY DISK . . .
After about 20 seconds the following appears:
PLEASE WAIT . . .
After about 15 seconds
The hard drive activity light flashes briefly
Then in about 15 seconds I get the following Blue Screen
MACHINE_CHECK_EXCEPTION
STOP 0x0000009C (0x00000004, 0x8089A7A0, 0xB2000000, 0x00070F0F)
What the hell did Symantec do when it upgraded Live-
State from 3.0 to 6.0 and Ghost from 9.0 to 10.0?
I haven't called Symantec yet. Their support group is a
challenge in itself. I was wondering if we could send these
system out to our customers with Ghost 10 installed and a
copy of the Ghost 9.0 CD so they could boot to recover.
Sort of a partial downgrade install. Was also wondering if
there is a new version of the software that fixes the
problem or if it's possible to make modifications to the boot
CD to get it to work.
The crash seems to appear at the time the system is supposed
to move from character mode to graphic mode and display a
mouse pointer. However, that's just my speculation.
Anyway, thanks in advance for any insight and I'll post anything
I learn here later.
Rgds,
Dennis Herrick
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