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cold_canuck

External


Since: May 02, 2005
Posts: 8



(Msg. 1) Posted: Mon May 02, 2005 3:11 pm
Post subject: P4C800E-Deluxe USB Ports have stopped working
Archived from groups: alt>comp>periphs>mainboard>asus (more info?)

My board is less than 6 months old, yet today I plugged in my camera
and nothing happened. I tired all the ports and nothing workd. I then
tried it in my USB PCI board and it works fine.

I checked the Device Manager and everyhting looks okay. Is there any
way to test and see if it is a Motherboard problem.

I also deleted all the USB entries in Hardware Manager and rebooted
letting windows find them all again. Still mothing.

Any ideas. Has ASUS had these problems before ?

Very frustrating, since I heavely rely on this computer for my
business.

Thanks

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cold_canuck

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Since: May 02, 2005
Posts: 8



(Msg. 2) Posted: Mon May 02, 2005 4:34 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Can you let me know Paul's FROM so I can search for this topic.

Thanks

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cold_canuck

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Since: May 02, 2005
Posts: 8



(Msg. 3) Posted: Mon May 02, 2005 4:34 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Can you let me know Paul's FROM so I can search for this topic.

Thanks
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malamilia

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Since: May 01, 2005
Posts: 8



(Msg. 4) Posted: Mon May 02, 2005 6:54 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

There has been a lot of postings the last few weeks on this problem.
Paul has given a very detailed explaination of what might be going
wrong - your ICH5 burn -out. Please scan messages over the last ten
days.

On 2 May 2005 15:11:57 -0700, cold_canuck RemoveThis @hotmail.com wrote:

 >My board is less than 6 months old, yet today I plugged in my camera
 >and nothing happened. I tired all the ports and nothing workd. I then
 >tried it in my USB PCI board and it works fine.
 >
 >I checked the Device Manager and everyhting looks okay. Is there any
 >way to test and see if it is a Motherboard problem.
 >
 >I also deleted all the USB entries in Hardware Manager and rebooted
 >letting windows find them all again. Still mothing.
 >
 >Any ideas. Has ASUS had these problems before ?
 >
 >Very frustrating, since I heavely rely on this computer for my
 >business.
 >
 >Thanks<!-- ~MESSAGE_AFTER~ -->
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user

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Since: Apr 09, 2005
Posts: 10



(Msg. 5) Posted: Mon May 02, 2005 7:10 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Per cold_canuck.TakeThisOut@hotmail.com:
 >My board is less than 6 months old, yet today I plugged in my camera
 >and nothing happened. I tired all the ports and nothing workd. I then
 >tried it in my USB PCI board and it works fine.
 >
 >Very frustrating, since I heavely rely on this computer for my
 >business.

You're making me more and more sure that my practice of taking images of the
system drive periodically an religiously noting the changes performed between
images is a Good Thing.
--
PeteCresswell<!-- ~MESSAGE_AFTER~ -->
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Paul4

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Since: Jul 27, 2004
Posts: 2158



(Msg. 6) Posted: Mon May 02, 2005 9:03 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

In article <1115076845.955174.177560 DeleteThis @z14g2000cwz.googlegroups.com>,
cold_canuck DeleteThis @hotmail.com wrote:

 > Can you let me know Paul's FROM so I can search for this topic.
 >
 > Thanks

I can save you the trouble Smile

If your computer boots, it has not suffered the latchup
problem. This is a problem when alerting people about
one issue - there is a tendency to lump all the faults
into the same bucket. In this case, your computer is
working, so there is no reason to panic. (While I suppose
latchup could damage only a portion of the chip, it is a
strange coincidence if only the USB ports are affected.
If the Southbridge was partially damaged, I would expect
to see a whole raft of different interfaces damaged, and some
bizarre behavior when the computer boots.)

When testing USB ports here, I like to use a USB mouse
that has a nice bright red LED inside it. I use that
LED to determine if the mouse is getting power. The
motherboard has the ability to switch the power on and
off, and something related to the switch is one possible
source of a loss of power. (The "root" entry in the
Device Manager, manages power for the USB port.)

The second thing, is USB ports usually are protected by a
Polyfuse. That is a fuse that opens when it gets hot from
too much current. Once it is given a chance to cool off,
it conducts electricity again. Polyfuses seem to be
pretty reliable, but occasionally there might be a failure
of the fuse.

A more likely cause of a USB power loss, is the USBPWxx power
header. That is a header on the motherboard that allows the
user to select +5V or +5VSB to run the USB ports. The
purpose of +5VSB, is to allow a USB device to remain powered
while the computer sleeps - such a USB device can then be
used to wake the computer. So, if the motherboard supports
waking from USB keyboard, you set the USBPWxx header to
+5VSB, so the keyboard gets power while the computer sleeps.

If the jumper that fits the USBPWxx header is removed
completely, then neither +5V nor +5VSB flows to the two
USB ports controlled by that header. You might check and
see if the jumper is present - then reseat it, to make sure
it is making good contact.

Finally, there are the registry and the CMOS to consider.
By deleting the entries in Device Manager, you've
already refreshed the registry and the Device Manager.

That leaves clearing the CMOS. I'm not aware of any
great store of documentation over exactly what info is
stored in the CMOS. But when a user has obscure problems
that defy logic, clearing the CMOS is something you
can try, perhaps as the last step before pulling the
motherboard and returning it under RMA. Clearing the
CMOS usually requires access to the CLRTC header, and
if you look in section 2.7 "Jumpers" in the manual,
you'll see a procedure listed there. The most important
step in clearing the CMOS, is _unplug_ the computer.
That prevents +5VSB from damaging the CMOS power
circuitry when you use the CLRTC jumper.

Before clearing the CMOS, make notes on paper, of any
custom BIOS settings you are using. You will need to
re-enter the values after the CMOS clearing procedure
is completed.

HTH,
Paul<!-- ~MESSAGE_AFTER~ -->
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cold_canuck

External


Since: May 02, 2005
Posts: 8



(Msg. 7) Posted: Tue May 03, 2005 12:42 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thanks Paul,
I just went and bought an optical mouse to test the USB ports for
power. Alas I plugged it into each port and the mouse was glowing.
Since we can now be assured that power is getting to the ports I will
try the last item on the list "clearing the CMOS", and see if it has an
effect.

Question ? If the ports are obviously receiving power would this not
dictate that they are functioning correctly and that it may be
something else casuing this problem ?

Thanks...
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cold_canuck

External


Since: May 02, 2005
Posts: 8



(Msg. 8) Posted: Tue May 03, 2005 2:12 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Well I just completed the Final test that Paul suggested. Reset the
Cmos. Result USB still not working. I even took out every add in card
iht the PC out of desperation. Still no go. The USB ports are only
useful now to use 1 of those Nice little USB Lights. Like you said Jim,
it finds the controller and everything but the ports just don't
recognize any USB that gets plugged into it.

Jim Gibson wrote:
 > Forget it.
 > Your USB ports are toast.
 > They will even show up in device mangager. You are even able to
uninstall
 > the driver for the USB universal host controllers, scan for hardware
changes
 > and the system will find your USB ports again. But try to get
anything to
 > be recognized through any of the ports is impossible.
 > See my post above.
 >
 > JG
 >
 > <cold_canuck.DeleteThis@hotmail.com> wrote in message
 > news:1115149361.617571.300720@o13g2000cwo.googlegroups.com...
  > > Thanks Paul,
  > > I just went and bought an optical mouse to test the USB ports for
  > > power. Alas I plugged it into each port and the mouse was glowing.
  > > Since we can now be assured that power is getting to the ports I
will
  > > try the last item on the list "clearing the CMOS", and see if it
has an
  > > effect.
  > >
  > > Question ? If the ports are obviously receiving power would this
not
  > > dictate that they are functioning correctly and that it may be
  > > something else casuing this problem ?
  > >
  > > Thanks...
  > ><!-- ~MESSAGE_AFTER~ -->
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Jim Gibson

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Since: May 03, 2005
Posts: 13



(Msg. 9) Posted: Tue May 03, 2005 3:01 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Interesting..
I've just RMA'd a P4800 SE that had all 8 USB ports die.
Everything else was fine. It would boot, all drives worked, video never
changed, my parallel printer kept on printing, PS/2 ports worked well.
But trying to get a USB port to work was useless.
I spent 4 days trying everything under the sun - but not a thing worked. I
tried everything in the message below + half a dozen otherthings.
All USB ports died while plugging in a Minolta camera into one of the front
USB ports of my Antec case.
The system kinda gave a quick power down - kinda like a brief 'moaning'
sound, then - no USB.
I had connected the same camera many times before.
I had read about USB 'latch-up' and static discharge and attempted to ground
everything before I used the camera.
In desperation I fired off a message to Antec asking for advice and a
schematic of their USB board at the front of my SX635B case.
I receveived a generic reply part of which read:

"The Antec USB connector follows the Intel standard layout. Majority of the
motherboards follow the same standard as well. Intel Standard 10pin Layout
Pin 1 = Power Pin 2 = Power<BR>
Pin 3 = Data - Pin 4 = Data -<BR>
Pin 5 = Data + Pin 6 = Data +<BR>
Pin 7 = Ground Pin 8 = Ground<BR>
Pin 9 = Key or Blocked pin Pin 10 = Ground <BR><BR>
Warning: If your motherboard contains a USB pin labeled OC or NC, make sure
that no wire goes to it. You can lift the black tab and pull the wire out or
simply clip the wire going to it. The pin for it is usually in pin 10. When
a wire is connected to OC or NC, all the USB ports can stop working, the
system can automatically shut down, or the secondary IDE is disabled.
<BR><BR>"

On checking my USB cable from the case to the board header, there was indeed
a ground wire leading to pin 10 (NC).
Was this the cause of the failure??


JG

................................................
"Paul" <nospam DeleteThis @needed.com> wrote in message
news:nospam-0205052103170001@192.168.1.178...
 > In article <1115076845.955174.177560 DeleteThis @z14g2000cwz.googlegroups.com>,
 > cold_canuck DeleteThis @hotmail.com wrote:
 >
  >> Can you let me know Paul's FROM so I can search for this topic.
  >>
  >> Thanks
 >
 > I can save you the trouble Smile
 >
 > If your computer boots, it has not suffered the latchup
 > problem. This is a problem when alerting people about
 > one issue - there is a tendency to lump all the faults
 > into the same bucket. In this case, your computer is
 > working, so there is no reason to panic. (While I suppose
 > latchup could damage only a portion of the chip, it is a
 > strange coincidence if only the USB ports are affected.
 > If the Southbridge was partially damaged, I would expect
 > to see a whole raft of different interfaces damaged, and some
 > bizarre behavior when the computer boots.)
 >
 > When testing USB ports here, I like to use a USB mouse
 > that has a nice bright red LED inside it. I use that
 > LED to determine if the mouse is getting power. The
 > motherboard has the ability to switch the power on and
 > off, and something related to the switch is one possible
 > source of a loss of power. (The "root" entry in the
 > Device Manager, manages power for the USB port.)
 >
 > The second thing, is USB ports usually are protected by a
 > Polyfuse. That is a fuse that opens when it gets hot from
 > too much current. Once it is given a chance to cool off,
 > it conducts electricity again. Polyfuses seem to be
 > pretty reliable, but occasionally there might be a failure
 > of the fuse.
 >
 > A more likely cause of a USB power loss, is the USBPWxx power
 > header. That is a header on the motherboard that allows the
 > user to select +5V or +5VSB to run the USB ports. The
 > purpose of +5VSB, is to allow a USB device to remain powered
 > while the computer sleeps - such a USB device can then be
 > used to wake the computer. So, if the motherboard supports
 > waking from USB keyboard, you set the USBPWxx header to
 > +5VSB, so the keyboard gets power while the computer sleeps.
 >
 > If the jumper that fits the USBPWxx header is removed
 > completely, then neither +5V nor +5VSB flows to the two
 > USB ports controlled by that header. You might check and
 > see if the jumper is present - then reseat it, to make sure
 > it is making good contact.
 >
 > Finally, there are the registry and the CMOS to consider.
 > By deleting the entries in Device Manager, you've
 > already refreshed the registry and the Device Manager.
 >
 > That leaves clearing the CMOS. I'm not aware of any
 > great store of documentation over exactly what info is
 > stored in the CMOS. But when a user has obscure problems
 > that defy logic, clearing the CMOS is something you
 > can try, perhaps as the last step before pulling the
 > motherboard and returning it under RMA. Clearing the
 > CMOS usually requires access to the CLRTC header, and
 > if you look in section 2.7 "Jumpers" in the manual,
 > you'll see a procedure listed there. The most important
 > step in clearing the CMOS, is _unplug_ the computer.
 > That prevents +5VSB from damaging the CMOS power
 > circuitry when you use the CLRTC jumper.
 >
 > Before clearing the CMOS, make notes on paper, of any
 > custom BIOS settings you are using. You will need to
 > re-enter the values after the CMOS clearing procedure
 > is completed.
 >
 > HTH,
 > Paul<!-- ~MESSAGE_AFTER~ -->
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Jim Gibson

External


Since: May 03, 2005
Posts: 13



(Msg. 10) Posted: Tue May 03, 2005 4:22 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Forget it.
Your USB ports are toast.
They will even show up in device mangager. You are even able to uninstall
the driver for the USB universal host controllers, scan for hardware changes
and the system will find your USB ports again. But try to get anything to
be recognized through any of the ports is impossible.
See my post above.

JG

<cold_canuck.RemoveThis@hotmail.com> wrote in message
news:1115149361.617571.300720@o13g2000cwo.googlegroups.com...
 > Thanks Paul,
 > I just went and bought an optical mouse to test the USB ports for
 > power. Alas I plugged it into each port and the mouse was glowing.
 > Since we can now be assured that power is getting to the ports I will
 > try the last item on the list "clearing the CMOS", and see if it has an
 > effect.
 >
 > Question ? If the ports are obviously receiving power would this not
 > dictate that they are functioning correctly and that it may be
 > something else casuing this problem ?
 >
 > Thanks...
 ><!-- ~MESSAGE_AFTER~ -->
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user

External


Since: Apr 09, 2005
Posts: 10



(Msg. 11) Posted: Tue May 03, 2005 5:32 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Per Jim Gibson Quoting Antec:
 > The pin for it is usually in pin 10. When
 >a wire is connected to OC or NC, all the USB ports can stop working, the
 >system can automatically shut down, or the secondary IDE is disabled.

Would somebody comment on this in context of the P4C800E_Deluxe?
--
PeteCresswell<!-- ~MESSAGE_AFTER~ -->
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Jim Gibson

External


Since: May 03, 2005
Posts: 13



(Msg. 12) Posted: Wed May 04, 2005 9:43 am
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Since this appears to be a very broad problem, I don't know if you can point
to specific motherboards as being particularly vunerable.
So far I have had personal experience with USB problems with ASUS P4P800-SE,
P4R800-VM & P4S800-VM.
And have heard about dead USB ports on many other socket 478 and socket A
boards.
The front USB ports are always mentioned as where most problems originate.
My emails to Antec regarding front USB ports on their cases revealed a
likely cause.
The pins on the USB case cable must match with ASUS specs. Specifically the
wired NC (no connect) pin 10.
I further think that as most PC's are kept in carpeted bedrooms and
basements, the likeyhood of static discharge zapping the board through a USB
port is possible.
Anyone heard of the same problem on P5 boards?

JG


"(Pete Cresswell)" <x DeleteThis @y.z.invalid> wrote in message
news:gv5g71d6evfmfjrimpcqqobn5bt2a6kct7@4ax.com...
 > Per Jim Gibson Quoting Antec:
  >> The pin for it is usually in pin 10. When
  >>a wire is connected to OC or NC, all the USB ports can stop working, the
  >>system can automatically shut down, or the secondary IDE is disabled.
 >
 > Would somebody comment on this in context of the P4C800E_Deluxe?
 > --
 > PeteCresswell<!-- ~MESSAGE_AFTER~ -->
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Paul4

External


Since: Jul 27, 2004
Posts: 2158



(Msg. 13) Posted: Wed May 04, 2005 11:23 am
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

In article <PTPde.4974$VL3.316669@news20.bellglobal.com>, "Jim Gibson"
<jdgibson.DeleteThis@myob.com> wrote:

 > Interesting..
 > I've just RMA'd a P4800 SE that had all 8 USB ports die.
 > Everything else was fine. It would boot, all drives worked, video never
 > changed, my parallel printer kept on printing, PS/2 ports worked well.
 > But trying to get a USB port to work was useless.
 > I spent 4 days trying everything under the sun - but not a thing worked. I
 > tried everything in the message below + half a dozen otherthings.
 > All USB ports died while plugging in a Minolta camera into one of the front
 > USB ports of my Antec case.
 > The system kinda gave a quick power down - kinda like a brief 'moaning'
 > sound, then - no USB.
 > I had connected the same camera many times before.
 > I had read about USB 'latch-up' and static discharge and attempted to ground
 > everything before I used the camera.
 > In desperation I fired off a message to Antec asking for advice and a
 > schematic of their USB board at the front of my SX635B case.
 > I receveived a generic reply part of which read:
 >
 > "The Antec USB connector follows the Intel standard layout. Majority of the
 > motherboards follow the same standard as well. Intel Standard 10pin Layout
 > Pin 1 = Power Pin 2 = Power<BR>
 > Pin 3 = Data - Pin 4 = Data -<BR>
 > Pin 5 = Data + Pin 6 = Data +<BR>
 > Pin 7 = Ground Pin 8 = Ground<BR>
 > Pin 9 = Key or Blocked pin Pin 10 = Ground <BR><BR>
 > Warning: If your motherboard contains a USB pin labeled OC or NC, make sure
 > that no wire goes to it. You can lift the black tab and pull the wire out or
 > simply clip the wire going to it. The pin for it is usually in pin 10. When
 > a wire is connected to OC or NC, all the USB ports can stop working, the
 > system can automatically shut down, or the secondary IDE is disabled.
 > <BR><BR>"
 >
 > On checking my USB cable from the case to the board header, there was indeed
 > a ground wire leading to pin 10 (NC).
 > Was this the cause of the failure??
 >
 >
 > JG

Sorry I didn't look back at this thread sooner.

So, now we have two reports of a slightly new twist on the
problem. And the "moaning" sound tells us it is hardware Sad

In terms of the USB interface, there are four pins. Two data
pins D+ and D-, the VCC and GND. According to an Intel reference
schematic (available for free download from Intel), there is a
switching device in the VCC path to the USB port. Looking at
my P4C800-E Deluxe motherboard here, there are two Polyfuses
(marked with "160" on them) near the USB headers. That tells
me the power to the USB ports is limited. It also tells me
that if the VCC pin on the USB header is shorted to GND, not
enough current can flow to cause the power supply to "moan".
(These Polyfuses likely have a rating in the 1 amp vicinity.)

Now, with respect to the Antec information. Some USB headers
have a signal called OC. It stands for OverCurrent, and is
an active low input on the motherboard. The idea is, a device
plugging into the header, is allowed to measure the USB port
current. If the current exceeds half an amp, the measurement
circuit alerts the motherboard via the OC signal. If you
accidently connected a GND wire to the OC signal on some brands
of motherboards, about the worst that can happen, is the
motherboard will be concluding the port is in overcurrent.
Thus, the port would be out of service, but I don't see any
way for permanent damage to result. Once the cable is removed,
the logic signal will say there is no overcurrent.

I just got out my multimeter, set it on its highest range,
and touched the NC pin on my P4C800-E Deluxe USB header, while
grounding the other lead. The meter reads infinity. We cannot
definitely conclude anything from the reading, except to say
the pin is not grounded.

I would say, if a USB front cable happens to ground the
Asus NC pin there is no damage. If a USB front cable grounds
an OC pin placed in the same location (pin 10), the port won't
work right, but there shouldn't be any permanent damage.
Removing the ground wire from pin 10 of the cable assembly,
should restore the port to its function again.

According to the Intel schematic, there are a couple of options
for OC. If a motherboard is equipped with fuses, then there is
no need for the OC signal. If a motherboard is unfused, then
the USB interface board is supposed to measure the current and
report to the processor in the event that more than 500mA is
drawn. The motherboard would then use its series FET to switch
off the USB header power. So, perhaps that is why I cannot
find a switching device on my motherboard. It could be, with
the Polyfuses in place, that no switch is needed, and neither
is an OC pin needed on the 2x5 header.

Now, to the analysis of the latest evidence. The moaning tells
us that a slug of current was drawn from one of the power
supply rails. The fact that the moaning only lasted a few
seconds, tells us that the short, wherever it was, is now
burnt out Sad The fact that the USB mouse still lights up,
means the fault was not in the USB power path after all.

Unfortunately, that leaves with only one other path for a
problem. It is the latchup problem. Something happens via
D+ and D- data leads. We know, based on a report of a failed
motherboard via the rear USB ports, that this problem is
not likely to be purely via ESD. That is because the design
of the USB connector and cable, guarantees the shield is
grounded as the connector is inserted. There should be much
less (but not zero) chance for ESD under those circumstances.
I still don't feel comfortable blaming this problem only on
ESD, at least for a rear port failure.

Based on people observing the Southbridge getting really
really hot, that tells me most people suffer major latchup
that causes complete destruction of the Southbridge.

As I've explained in a previous post, there are several
levels of latchup, of which the only two I've experienced
in the lab, are micro latchup (where a small number of logic
gates refuse to function, and powering down the device
leads to complete recovery of function - in this case, not
enough current can flow through the tiny gate to burn
anything), and major latchup (device gets red hot). There
is another kind of latchup, but I don't remember the
description right off hand.

It could be that the PNPN phantom SCR circuit, that forms
between the power rails of a portion of circuitry about
to go into latchup, is drawing its current mainly from a
few bonding wires near the USB pads. That burns out the
bonding wires that power D+ and D- pads, leading to the
rest of the logic inside the chip being in perfectly good
order, but the interface is toast.

That, of course, raises the question of how the problem
knows to "just burn out the USB pad power" versus
"frying the whole damn chip". I don't have an explanation
for that selectivity, so the theory isn't perfect.

While this is an interesting twist on the "completely
toasted" southbridge problem, it won't change my
recommendation:

1) Don't use any of the USB ports on a motherboard that
uses ICH4, ICH5, or ICH5R Southbridge. There are no
reports yet of the ICH6 based P5xxx boards being
affected (and strangely, there are no reference
schematics available for the 915/925 chipsets either,
so we won't be able to observe any external components
added to the motherboards to solve the problem).

2) Do not connect front panel wiring to the USB headers.
Doing so is just creating an "antenna" for ESD. Since
we don't know what the lower limit is on ESD causing
latchup, there is no reason to be taking chances.

3) Install, use, and enjoy, a separate USB 2.0 PCI card
with your Intel motherboard. If you buy a USB card
that has a 2x5 header or a 1x5 header on it, you might
even manage to connect your front panel wiring to it,
and get at least one port on the front of the computer.

HTH,
Paul<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: P4C800E-Deluxe USB Ports have stopped working 
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Paul4

External


Since: Jul 27, 2004
Posts: 2158



(Msg. 14) Posted: Wed May 04, 2005 11:27 am
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

In article <gv5g71d6evfmfjrimpcqqobn5bt2a6kct7.DeleteThis@4ax.com>, "(Pete
Cresswell)" <x.DeleteThis@y.z.invalid> wrote:

 > Per Jim Gibson Quoting Antec:
  > > The pin for it is usually in pin 10. When
  > >a wire is connected to OC or NC, all the USB ports can stop working, the
  > >system can automatically shut down, or the secondary IDE is disabled.
 >
 > Would somebody comment on this in context of the P4C800E_Deluxe?

In the posting I just made in this thread, I've checked the
NC pin, and as expected, it is a No Connect. That means you
can connect a GND wire to that pin, and nothing should happen.

If Asus names the pin OC, for OverCurrent, then grounding an
OC pin would cause the port power to be turned off, and an
error message would show up on the screen announcing the
overcurrent condition. I haven't seen a header yet that had
an OC pin on it.

I see no reason to worry about pin 10 on the Asus header,
but I am concerned in general, with continuing to use the
USB headers on ICH4/ICH5/ICH5R based motherboards. As
people have demonstrated, even the rear motherboard USB
ports are not safe to use.

Paul<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: P4C800E-Deluxe USB Ports have stopped working 
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Jim Gibson

External


Since: May 03, 2005
Posts: 13



(Msg. 15) Posted: Wed May 04, 2005 3:44 pm
Post subject: Re: P4C800E-Deluxe USB Ports have stopped working [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

MMmm...
Interesting stuff..

So Paul, am I to understand that if there was an incident of small static
discharge trying to ground itself through the outer wall of the USB
connector - through the ground wire and then to pin 10 of the board header -
all would be well?

If pin 10 is NC and it receives a micro jolt or a few milliamps wouldn't
that be enough to cause damage?

JG


"Paul" <nospam.DeleteThis@needed.com> wrote in message
news:nospam-0405051123100001@192.168.1.178...
 > In article <PTPde.4974$VL3.316669@news20.bellglobal.com>, "Jim Gibson"
 > <jdgibson.DeleteThis@myob.com> wrote:
 >
  >> Interesting..
  >> I've just RMA'd a P4800 SE that had all 8 USB ports die.
  >> Everything else was fine. It would boot, all drives worked, video never
  >> changed, my parallel printer kept on printing, PS/2 ports worked well.
  >> But trying to get a USB port to work was useless.
  >> I spent 4 days trying everything under the sun - but not a thing worked.
  >> I
  >> tried everything in the message below + half a dozen otherthings.
  >> All USB ports died while plugging in a Minolta camera into one of the
  >> front
  >> USB ports of my Antec case.
  >> The system kinda gave a quick power down - kinda like a brief 'moaning'
  >> sound, then - no USB.
  >> I had connected the same camera many times before.
  >> I had read about USB 'latch-up' and static discharge and attempted to
  >> ground
  >> everything before I used the camera.
  >> In desperation I fired off a message to Antec asking for advice and a
  >> schematic of their USB board at the front of my SX635B case.
  >> I receveived a generic reply part of which read:
  >>
  >> "The Antec USB connector follows the Intel standard layout. Majority of
  >> the
  >> motherboards follow the same standard as well. Intel Standard 10pin
  >> Layout
  >> Pin 1 = Power Pin 2 = Power<BR>
  >> Pin 3 = Data - Pin 4 = Data -<BR>
  >> Pin 5 = Data + Pin 6 = Data +<BR>
  >> Pin 7 = Ground Pin 8 = Ground<BR>
  >> Pin 9 = Key or Blocked pin Pin 10 = Ground <BR><BR>
  >> Warning: If your motherboard contains a USB pin labeled OC or NC, make
  >> sure
  >> that no wire goes to it. You can lift the black tab and pull the wire out
  >> or
  >> simply clip the wire going to it. The pin for it is usually in pin 10.
  >> When
  >> a wire is connected to OC or NC, all the USB ports can stop working, the
  >> system can automatically shut down, or the secondary IDE is disabled.
  >> <BR><BR>"
  >>
  >> On checking my USB cable from the case to the board header, there was
  >> indeed
  >> a ground wire leading to pin 10 (NC).
  >> Was this the cause of the failure??
  >>
  >>
  >> JG
 >
 > Sorry I didn't look back at this thread sooner.
 >
 > So, now we have two reports of a slightly new twist on the
 > problem. And the "moaning" sound tells us it is hardware Sad
 >
 > In terms of the USB interface, there are four pins. Two data
 > pins D+ and D-, the VCC and GND. According to an Intel reference
 > schematic (available for free download from Intel), there is a
 > switching device in the VCC path to the USB port. Looking at
 > my P4C800-E Deluxe motherboard here, there are two Polyfuses
 > (marked with "160" on them) near the USB headers. That tells
 > me the power to the USB ports is limited. It also tells me
 > that if the VCC pin on the USB header is shorted to GND, not
 > enough current can flow to cause the power supply to "moan".
 > (These Polyfuses likely have a rating in the 1 amp vicinity.)
 >
 > Now, with respect to the Antec information. Some USB headers
 > have a signal called OC. It stands for OverCurrent, and is
 > an active low input on the motherboard. The idea is, a device
 > plugging into the header, is allowed to measure the USB port
 > current. If the current exceeds half an amp, the measurement
 > circuit alerts the motherboard via the OC signal. If you
 > accidently connected a GND wire to the OC signal on some brands
 > of motherboards, about the worst that can happen, is the
 > motherboard will be concluding the port is in overcurrent.
 > Thus, the port would be out of service, but I don't see any
 > way for permanent damage to result. Once the cable is removed,
 > the logic signal will say there is no overcurrent.
 >
 > I just got out my multimeter, set it on its highest range,
 > and touched the NC pin on my P4C800-E Deluxe USB header, while
 > grounding the other lead. The meter reads infinity. We cannot
 > definitely conclude anything from the reading, except to say
 > the pin is not grounded.
 >
 > I would say, if a USB front cable happens to ground the
 > Asus NC pin there is no damage. If a USB front cable grounds
 > an OC pin placed in the same location (pin 10), the port won't
 > work right, but there shouldn't be any permanent damage.
 > Removing the ground wire from pin 10 of the cable assembly,
 > should restore the port to its function again.
 >
 > According to the Intel schematic, there are a couple of options
 > for OC. If a motherboard is equipped with fuses, then there is
 > no need for the OC signal. If a motherboard is unfused, then
 > the USB interface board is supposed to measure the current and
 > report to the processor in the event that more than 500mA is
 > drawn. The motherboard would then use its series FET to switch
 > off the USB header power. So, perhaps that is why I cannot
 > find a switching device on my motherboard. It could be, with
 > the Polyfuses in place, that no switch is needed, and neither
 > is an OC pin needed on the 2x5 header.
 >
 > Now, to the analysis of the latest evidence. The moaning tells
 > us that a slug of current was drawn from one of the power
 > supply rails. The fact that the moaning only lasted a few
 > seconds, tells us that the short, wherever it was, is now
 > burnt out Sad The fact that the USB mouse still lights up,
 > means the fault was not in the USB power path after all.
 >
 > Unfortunately, that leaves with only one other path for a
 > problem. It is the latchup problem. Something happens via
 > D+ and D- data leads. We know, based on a report of a failed
 > motherboard via the rear USB ports, that this problem is
 > not likely to be purely via ESD. That is because the design
 > of the USB connector and cable, guarantees the shield is
 > grounded as the connector is inserted. There should be much
 > less (but not zero) chance for ESD under those circumstances.
 > I still don't feel comfortable blaming this problem only on
 > ESD, at least for a rear port failure.
 >
 > Based on people observing the Southbridge getting really
 > really hot, that tells me most people suffer major latchup
 > that causes complete destruction of the Southbridge.
 >
 > As I've explained in a previous post, there are several
 > levels of latchup, of which the only two I've experienced
 > in the lab, are micro latchup (where a small number of logic
 > gates refuse to function, and powering down the device
 > leads to complete recovery of function - in this case, not
 > enough current can flow through the tiny gate to burn
 > anything), and major latchup (device gets red hot). There
 > is another kind of latchup, but I don't remember the
 > description right off hand.
 >
 > It could be that the PNPN phantom SCR circuit, that forms
 > between the power rails of a portion of circuitry about
 > to go into latchup, is drawing its current mainly from a
 > few bonding wires near the USB pads. That burns out the
 > bonding wires that power D+ and D- pads, leading to the
 > rest of the logic inside the chip being in perfectly good
 > order, but the interface is toast.
 >
 > That, of course, raises the question of how the problem
 > knows to "just burn out the USB pad power" versus
 > "frying the whole damn chip". I don't have an explanation
 > for that selectivity, so the theory isn't perfect.
 >
 > While this is an interesting twist on the "completely
 > toasted" southbridge problem, it won't change my
 > recommendation:
 >
 > 1) Don't use any of the USB ports on a motherboard that
 > uses ICH4, ICH5, or ICH5R Southbridge. There are no
 > reports yet of the ICH6 based P5xxx boards being
 > affected (and strangely, there are no reference
 > schematics available for the 915/925 chipsets either,
 > so we won't be able to observe any external components
 > added to the motherboards to solve the problem).
 >
 > 2) Do not connect front panel wiring to the USB headers.
 > Doing so is just creating an "antenna" for ESD. Since
 > we don't know what the lower limit is on ESD causing
 > latchup, there is no reason to be taking chances.
 >
 > 3) Install, use, and enjoy, a separate USB 2.0 PCI card
 > with your Intel motherboard. If you buy a USB card
 > that has a 2x5 header or a 1x5 header on it, you might
 > even manage to connect your front panel wiring to it,
 > and get at least one port on the front of the computer.
 >
 > HTH,
 > Paul<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: P4C800E-Deluxe USB Ports have stopped working 
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