CDROM not recognizing any media

Hi,. A friend of my had someone install a new CDROM (Compaq SC-1405)
drive on his Compaq Presario 7594 pc but the cdrom is not working. Any
media he places in there gives the message "Please insert a disk into
drive E." He does not want the person who installed it to touch his
machine again.

1. Device manager shows that the device is working properly

1a. I can see the CDROM in Windows Explorer, but no CD media.

2. I uninstalled and let XP to reinstall the cdrom drivers but the
results are the same.

3. When I click the "populate" button it shows that no media is in the
drive even though I placed a cd there.

4. It won't recognize data or audio CDs.

5. I can't get XP to recognize a CD in Safe Mode either.

6. I cannot find specific drivers for the Compaq SC-1405 CDROM at the
HP web site.

7. XP shows the following drivers installed:
cdrom.sys, imapi.sys, redbook.sys, storeprop.dll

Any help on this issue will be appreciated. Thanks in advance.

M.L. wrote:
 > Hi,. A friend of my had someone install a new CDROM (Compaq SC-1405)
 > drive on his Compaq Presario 7594 pc but the cdrom is not working. Any
 > media he places in there gives the message "Please insert a disk into
 > drive E." He does not want the person who installed it to touch his
 > machine again.
 >
 > 1. Device manager shows that the device is working properly
 >
 > 1a. I can see the CDROM in Windows Explorer, but no CD media.
 >
 > 2. I uninstalled and let XP to reinstall the cdrom drivers but the
 > results are the same.
 >
 > 3. When I click the "populate" button it shows that no media is in the
 > drive even though I placed a cd there.
 >
 > 4. It won't recognize data or audio CDs.
 >
 > 5. I can't get XP to recognize a CD in Safe Mode either.
 >
 > 6. I cannot find specific drivers for the Compaq SC-1405 CDROM at the
 > HP web site.
 >
 > Any help on this issue will be appreciated. Thanks in advance.

I ralize this post is almost a month old, but did you ever sort it out?
I have the same problem with a Creative Labs CD 5233E-N drive. It
works fine with my Mandrake Linux 9.2 installation, but when operating
under WinXP Pro the same hardware demonstrates the very symptoms you
describe above.

The only workaround I have found is to boot the machine with a readable
CD in the drive. If I do that, it reads the CD immediately and reads
anything I insert thereafter.

I'm still trying to figure out what the problem is. I'd appreciate
anything you may have discovered.

Good luck.
--
Mark E. Adams, 2004 -- drop the "dot" to email me.

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